常见问题
查找有关我们奢华珠宝系列和服务的常见问题解答
Browse our collection, select your desired piece, choose your specifications, and add to cart. Proceed to checkout where you can review your order and complete payment securely.
Please contact us immediately at our Publika Solaris Dutamas location or via email. We can modify or cancel orders before they enter production. Once crafting begins, modifications may not be possible.
We accept all major credit cards, bank transfers, and secure online payment methods. For high-value purchases, we also offer flexible payment plans. Contact us for details.
Yes, we ship worldwide with fully insured, secure delivery. All international shipments are handled with the utmost care and discretion.
Local delivery within Kuala Lumpur typically takes 2-3 business days. International shipping varies by destination, usually 5-10 business days. Custom pieces may require additional time.
All shipments are fully insured for their complete value. We use premium courier services with signature-required delivery for your peace of mind.
We offer a 30-day return policy for unworn, unaltered pieces in original condition with all documentation. Custom and engraved pieces are final sale.
Contact our customer service team to initiate a return or exchange. We will provide detailed instructions and arrange secure collection if needed.
Yes, exchanges are welcome within 30 days. Any price difference will be adjusted accordingly. Visit our boutique or contact us to arrange an exchange.
REVORA SDN BHD is located at Publika Solaris Dutamas, Kuala Lumpur. We welcome you to visit our boutique to experience our collection in person.
We are open Monday to Sunday, 11:00am - 8:30pm. Private appointments outside these hours can be arranged upon request.
Contact us via email, phone, or visit our boutique. Our dedicated team is available during business hours to assist with any inquiries.
Click on the account icon and select 'Create Account'. Fill in your details to enjoy personalized service, order tracking, and exclusive access to new collections.
Yes, log into your account to view complete order history, track current shipments, and access certificates of authenticity for your pieces.
Log into your account and navigate to account settings. You can update your contact information, shipping addresses, and communication preferences at any time.
Yes, we specialize in bespoke jewelry design. Schedule a consultation with our master craftsmen to create a unique piece that reflects your vision and style.
We offer professional resizing, repair, and restoration services for all fine jewelry. Visit our boutique for a complimentary assessment.
Yes, we provide certified appraisals for insurance and valuation purposes. Contact us to schedule an appointment with our gemologist.
Yes, we offer complimentary professional cleaning for all pieces purchased from REVORA. Visit our boutique anytime during business hours.
We provide professional cleaning, polishing, prong tightening, and general maintenance to keep your jewelry in pristine condition.
We recommend professional inspection and cleaning every 6-12 months to maintain the beauty and integrity of your fine jewelry.
Store each piece separately in a soft pouch or lined jewelry box to prevent scratching. Keep away from direct sunlight and extreme temperatures.
We recommend removing jewelry before swimming, bathing, or exercising. Chlorine, saltwater, and chemicals can damage precious metals and gemstones.
Use a soft cloth and mild soap solution. Gently clean with a soft brush, rinse with lukewarm water, and pat dry. Avoid harsh chemicals and ultrasonic cleaners unless recommended.
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